Prospect Qualification Representative

6 days ago


Tempe, Arizona, United States DHL Express Full time
Join the dynamic team at DHL Express as a Prospect Qualification Representative We are seeking a highly skilled individual to qualify leads by telephone and refer to the appropriate sales team. As a Prospect Qualification Representative, you will make outbound calls to or accept inbound calls from prospective clients to determine the customer's needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.

This is an exciting opportunity to develop your skills in customer service, sales, and leadership. The successful candidate will have excellent oral communication skills, strong PC skills, and a working knowledge of MS Office and CRM. A high school diploma or GED is required, and an associate's degree or some college education is preferred. Bilingual (Spanish) skills are also a plus.

Your key responsibilities as a Prospect Qualification Representative will include:

• Completing telephone calls to establish and qualify leads and prospects for the sales force
• Handling incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
• Recording customer information and maintaining data records in appropriate tool

In return for your hard work and dedication, you will receive a competitive salary of $23.50/hour + ability to make monthly commission, as well as a range of benefits including bonus/incentive programs, retirement savings – 401K with company match, medical, dental, vision, well-being programs, tuition reimbursement, generous paid time off – starting at 4 weeks, paid leave, employee discount program, employee assistance & work life program, and outstanding training opportunities.

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