Service Representative

4 weeks ago


Tempe, Arizona, United States Adecco USA Full time
Job Title

Adecco USA is seeking a dedicated Service Representative to join our team in Tempe, AZ.

About the Company

We are committed to supporting individuals with independent living and self-determination.

Job Summary

This role involves direct communication with Case Managers, Support Circle Teams, and Support Supervisors through various tasks. The primary responsibilities include managing onboarding processes, client bases, and equipment readiness, ensuring timely completion of tasks and confidentiality.

Key Responsibilities
  • Manage pipelines, client databases, and equipment preparedness.
  • Develop, verify, and update Support Plans and collaborate with Case Managers and Support Circles.
  • Ensure client satisfaction, document/report issues, and handle inquiries.
  • Organize meetings, manage calendars, and complete administrative tasks (filing, typing, correspondence, etc.).
  • Maintain filing systems, CRM updates, and Box documentation.
  • Perform periodic audits and address billing issues.
Work Environment

This position requires a standard 40-hour office workweek with company-provided laptops remaining on-site.

Qualifications

A high school diploma or GED is required; a Bachelor's degree or management experience is preferred.

Required Skills
  • Proficiency in company policies, software systems, and state-required training.
  • Strong communication, teamwork, and interpersonal skills.
  • Proficiency in Zoom, Teams, Outlook, Word, Excel, and virtual platforms.
  • Time management, multitasking, and attention to detail.
Compensation

The estimated annual salary for this position is $43,840 based on an hourly rate of $21.00.

Benefits

Adecco offers comprehensive benefits, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.



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