Member Team Lead

1 week ago


Pineville, North Carolina, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will play a key role in supervising associates in assigned areas of responsibility. Your primary focus will be on assigning duties, communicating goals and feedback, and training associates on processes and procedures. You will also be responsible for providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Additionally, you will ensure compliance with company policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Key Responsibilities

- Supervise associates in assigned areas of responsibility
- Assign duties and communicate goals and feedback
- Train associates on processes and procedures
- Provide direction and guidance on member service approaches and techniques
- Ensure compliance with company policies and procedures
- Support the Open Door Policy

Requirements

- 6 months retail experience including operating front-end equipment
- 6 months customer service experience
- Must be 18 years of age or older

What We Offer

- Competitive pay
- Performance-based bonus awards
- Great benefits, including health, financial, and paid time off benefits
- Opportunities for career growth and development

About Sam's Club

At Sam's Club, we are committed to providing our members with exceptional service and value. We offer a wide range of products and services, including groceries, electronics, and home goods. Our team is dedicated to helping our members save time and money, and we are always looking for talented individuals to join our team.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application and resume for consideration. We look forward to hearing from you

Equal Employment Opportunity

Sam's Club is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience

Must be 18 years of age or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Primary Location

11425 Carolina Place Pkwy, Pineville, NC 28134-8816, United States of America
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