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Customer Service Representative

2 months ago

Middletown, Rhode Island, United States BankNewport Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide quality customer service to BankNewport customers through phone, email, and chat support.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Upsell and cross-sell BankNewport products and services to customers.
  • Work closely with internal teams to resolve complex customer issues.
  • Stay up-to-date on BankNewport products and services to provide accurate information to customers.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • 2-3 years of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Reliable internet connection and ability to work from home.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.