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Food and Beverage Department Head
2 months ago
Hanover Inn at Dartmouth College is seeking an experienced and dynamic leader to join our team as the Director of Food and Beverage Operations. As a key member of our hotel management team, you will be responsible for driving the success of our Food and Beverage Department and delivering exceptional guest experiences.
Key Responsibilities- Develop and execute marketing strategies to achieve sales and profitability goals for the Food and Beverage Department.
- Prepare and manage the department's budget, ensuring effective resource allocation and cost control.
- Lead and motivate a team of front and back of the house food and beverage management staff, providing coaching, training, and performance evaluations.
- Participate in total hotel management as a member of the Hotel Executive Committee, contributing to strategic decision-making and goal-setting.
- Implement and maintain F&B sales and marketing programs, ensuring alignment with hotel objectives and brand standards.
- Direct the development of employees, including hiring, training, empowerment, coaching, and performance reviews.
- Oversee the implementation of payroll, reports, forecasts, inventory, and budget for food and beverage operations.
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service and seamless execution.
- Resolve customer complaints and maintain high levels of customer satisfaction and quality.
- Implement procedures to increase guest and associate satisfaction, exercising quality control for both food and beverage.
- Maintain standards of service and ensure their implementation, performing daily walk-throughs to ensure compliance with Department of Health regulations and brand standards.
- Maintain communications with Corporate Staff, coaching and counseling employees to reflect brand service standards and procedures.
- 6 years or more of progressive hotel Food and Beverage experience in a hotel or resort.
- Service-oriented style with professional presentation skills.
- Proven leadership skills.
- Hotel/Hospitality degree an asset.
- High energy, entrepreneurial spirit, motivational leader.
- Proven track record in high-volume concept.
- Effective communicator.
- Ability to improve the bottom line.
- Clear, concise written and verbal communication skills in English.
- Proficiency in Microsoft Word and Excel.
- Excellent organizational, interpersonal, and administrative skills.
- Experience implementing new F&B concepts.
Competitive salary plus 20% target performance incentive. Other benefits include medical, dental, vision, basic life insurance, and matching 401k.