Licensed Care Management Specialist

4 days ago

Oceanside, California, United States Neighborhood Healthcare Full time
Job Description

About Neighborhood Healthcare

Neighborhood Healthcare is a private, non-profit 501(C)(3) community health organization dedicated to improving the health and happiness of the communities we serve. We provide quality care to all, regardless of situation or circumstance.

Our Mission

Our mission is to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Job Summary

We are seeking a highly skilled Licensed Care Management Specialist to join our team. The successful candidate will support enhanced care management patients with behavioral health conditions, severe mental illnesses, and substance use disorders needs using brief interventions and behavioral activation strategies.

Key Responsibilities

  • Utilize the Targeted Enrollment List (TEL) to make outreach with patients in need of care.
  • Serve as an alternative reviewer of Complex Behavioral Health cases that require a Systematic Case Review and review Comprehensive Health Assessments (CHA) as required by managed care plan.
  • Utilize brief behavioral health therapeutic interventions to improve patients' ability to manage their own health.
  • Handle brief crisis interventions and make warm hand-offs to local crisis resources to address behavioral health needs, as needed.
  • Educate patients and families about chronic medical and behavioral health conditions to improve health literacy.
  • Provide formal and informal training and support for ECM patients on behavioral health conditions, including treatments.
  • Assist with the coordination of medical and behavioral health access issues to primary care physician (PCP) offices, specialists, and ancillary services.
  • Track medical and behavioral health outcome measures in a patient registry.
  • Coordinate with psychiatric hospitals to ensure smooth transitions of care.
  • Participate in weekly systematic and ad hoc case reviews to collaborate with ECM team on patient care issues.
  • Work with patients to identify health and wellness goals to incorporate into patients shared care plan with providers.
  • Review patient community health assessments (CHAs) upon completion by another care team member to ensure completed accurately.
  • Maintain engagement with patients in a manner that utilizes evidence-based approaches that promotes collaboration between the patient and their medical/behavioral team, such as motivational interviewing.
  • Participate in caseload discussions with Psychiatric Medical Director and Champion Medical Director.
  • Document care coordination, education, and other services provided in eClinicalWorks.
  • Provide accurate and timely caseload status reports and updates to supervisor and site staff.

Requirements

  • Two years of experience in healthcare required.
  • Valid LCSW, LMFT, PhD/PsyD or LPCC license required.
  • Experience with community outreach, behavioral health, and working with high-risk populations preferred.
  • Valid BLS, AED, CPR from the American Heart Association.
  • Bilingual skills (English/Spanish) preferred.

Additional Qualifications

  • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills.
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
  • Ability to use computers and familiarity with Microsoft Office, spreadsheets, databases, scanning, printing, faxing, and data entry.
  • Knowledge about and experience using medical terminology.
  • Ability to interact effectively with clinic personnel, patients, and community-based organizations.
  • Excellent interpersonal communication and relationship skills, including conflict resolution.
  • Knowledgeable about evidenced based communication such as Motivational Interviewing or similar empathy-based communication strategies.
  • Ability to sufficiently engage members and providers both on the phone and in person.
  • Ability to empathize and sympathize a level of sensitivity to multi-cultural communities and patients with mental health conditions and addictive disorders.
  • Ability to assess the impact of unmitigated bias and judgement on health.
  • Ability to assist in the evacuation of participants during emergency situations.
  • Ability to successfully manage multiple tasks simultaneously.
  • Ability to work as part of a team as well as independently.
  • Ability to work with highly confidential information in a professional and ethical manner.

Physical Requirements

  • Ability to lift/carry 25 lbs/weight.
  • Ability to stand for long periods of time.

Salary Range

  • Psychologist: $104,800-$141,800 per year, depending on experience.
  • LCSW/LPCC/LMFT: $92,500-$113,500 per year, depending on experience.

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