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Patient Care Coordination Specialist

2 months ago

Dallas, Texas, United States UnitedHealth Group Full time

Position Overview:
As a Patient Care Coordination Specialist, you will have the opportunity to work remotely from anywhere in the U.S., tackling significant challenges in the healthcare sector. UnitedHealth Group is a worldwide leader in delivering healthcare solutions, leveraging technology to assist millions in achieving better health outcomes.

Impactful Work:
Your contributions will directly enhance health outcomes by linking individuals with essential care services, pharmacy benefits, data, and resources necessary for their well-being. You will thrive in a culture that values diversity and inclusion, surrounded by skilled colleagues, comprehensive benefits, and ample career advancement opportunities.

Work Schedule:
This is a full-time role, requiring availability Monday through Friday. Flexibility to work during our standard business hours of 8:00 AM to 5:00 PM PST is essential, including a weekend rotation. Occasionally, overtime may be necessary based on business demands. You will receive one week of paid training, conducted during standard hours.

Key Responsibilities:
- Deliver outstanding service to patients.
- Schedule post-discharge appointments adhering to a 7-day protocol.
- Create authorizations within a 7-day timeframe, ensuring accurate patient information.
- Manage multiple tasks across various software in a fast-paced environment.
- Prioritize work effectively to respond promptly to requests.
- Exhibit communication skills that reflect UnitedHealth Group's commitment to superior patient service.
- Utilize critical thinking to manage phone calls, authorizations, and other issues.
- Follow departmental processes and identify opportunities for improvement.
- Maintain productivity targets and confidentiality of patient information in compliance with HIPAA standards.
- Collaborate as a team player and perform additional duties as assigned.

Qualifications:
- High School Diploma or GED required.
- Minimum age of 18 years.
- At least 1 year of customer service experience.
- Ability to work full-time, Monday through Friday, within the specified hours, including weekends and occasional overtime.

Preferred Qualifications:
- 1+ years of experience in a call center environment.
- Familiarity with Microsoft Office Suite (Excel, Teams).
- Basic knowledge of ICD-10 and CPT coding.

Telecommuting Requirements:
- Secure handling of sensitive company documents.
- A dedicated workspace that ensures privacy.
- Access to a high-speed internet connection approved by UnitedHealth Group.

Compensation and Benefits:
UnitedHealth Group offers a competitive hourly wage, along with a comprehensive benefits package that includes incentive programs, stock purchase options, and 401k contributions, subject to eligibility requirements.

Diversity and Inclusion:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. We welcome applicants from all backgrounds and ensure that every qualified candidate receives consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.