Current jobs related to Customer Success Onboarding Lead - Chicago, Illinois - Smartly Group
-
Cloud Onboarding Lead
1 week ago
Chicago, Illinois, United States Northern Trust Full timeAbout Northern TrustNorthern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.We are committed to delivering exceptional client experiences through our leading...
-
Cloud Onboarding Transformation Lead
6 days ago
Chicago, Illinois, United States Northern Trust Full timeAbout Northern TrustNorthern Trust is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. We pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise,...
-
Customer Success Manager
3 days ago
Chicago, Illinois, United States CADDi Full timeJob OverviewCADDi is seeking a skilled Customer Success Manager to play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.Key Responsibilities:Customer Onboarding: Lead new customer onboarding,...
-
Customer Success Manager
4 weeks ago
Chicago, Illinois, United States Lightricks Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Lightricks. As a key member of our customer success team, you will be responsible for ensuring our clients maximize the value they gain from our platform.Key Responsibilities:Customer Onboarding: Lead the onboarding process for new clients,...
-
Customer Success Manager
1 week ago
Chicago, Illinois, United States FourKites, Inc. Full timeAbout FourKitesFourKites is the leading supply chain visibility platform, empowering companies to digitize their end-to-end supply chains. With real-time data and powerful machine learning, we help businesses like yours create agile, efficient, and sustainable supply chains.Job SummaryWe're seeking an exceptional people leader to join our Customer Success...
-
Customer Success Manager
2 days ago
Chicago, Illinois, United States CADDi Full timeAbout the RoleCADDi is seeking a skilled Customer Success Manager to play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.Key ResponsibilitiesLead new customer onboarding, focusing on adoption and...
-
Customer Success Manager
3 weeks ago
Chicago, Illinois, United States Lightricks Full time{"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at LightricksLightricks, a pioneering AI-first company, is revolutionizing digital content creation and influencer marketing. Our Popular Pays platform connects brands with creators to produce dynamic, influencer-powered campaigns. We're seeking a...
-
Senior Director of Customer Success
3 days ago
Chicago, Illinois, United States HALO Branded Solutions Full timeJob Title: Head of Customer SuccessAbout the Role:Halo Branded Solutions is seeking a seasoned Head of Customer Success to lead and expand our Customer Success team. This pivotal role is responsible for ensuring our customers derive maximum value from our platform.Key Responsibilities:Build upon the existing CS foundation to scale the function, focusing on...
-
Customer Success Manager
2 weeks ago
Chicago, Illinois, United States MicroStrategy Full timeAbout MicroStrategyMicroStrategy is a leading provider of enterprise analytics and mobility software, empowering organizations to make data-driven decisions and drive business innovation. With a strong commitment to innovation and customer satisfaction, we're shaping the future of business intelligence and financial investment.The RoleWe're seeking a highly...
-
Customer Success Manager
4 weeks ago
Chicago, Illinois, United States Keeper Security, Inc. Full timeJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security, Inc. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through proactive account management, strategic planning, and exceptional customer service.Key...
-
Customer Success Strategist
1 week ago
Chicago, Illinois, United States Planhat Full timeUnlock Value for Every CustomerWe're on a mission to redefine what customer success means in enterprise software. Our team helps businesses build their success around their clients, unleashing the capabilities of Planhat.Our RoleWe understand customers' problems and objectives deeply, then help solve them through the Planhat platform. When our clients are...
-
Customer Success Manager
3 weeks ago
Chicago, Illinois, United States Keeper Security Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through effective account management and strategic planning.Key ResponsibilitiesDevelop and execute account plans to drive...
-
Head of Customer Success Lead
3 days ago
Chicago, Illinois, United States AccuLynx Full timeJob OverviewAccuLynx, a leading SaaS provider of CRM/project management software for roofing contractors, is seeking a seasoned professional to lead our customer success team. As a key member of our organization, you will be responsible for driving customer satisfaction, retention, and revenue growth.Key ResponsibilitiesLead and manage a high-performing...
-
Customer Success Associate
4 weeks ago
Chicago, Illinois, United States YCharts Full timeJob Title: Customer Success AssociateAt YCharts, we're seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for driving education and creating amazing content to grow and maintain relationships with our clients.Key Responsibilities:Assist customers'...
-
Head of Customer Success Lead
1 month ago
Chicago, Illinois, United States AccuLynx Full timeJob Title: Head of Customer SuccessAccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. We are seeking a highly motivated and experienced Head of Customer Success to lead our customer success team.Job DescriptionWe are looking for a strategic thinker who can develop and execute customer success initiatives that...
-
Customer Success Associate
2 weeks ago
Chicago, Illinois, United States YCharts Full timeJob Title: Customer Success AssociateAt YCharts, we're seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for driving education and creating amazing content to grow and maintain relationships with our clients.Key Responsibilities:Assist customers'...
-
Customer Success Manager
2 weeks ago
Chicago, Illinois, United States Keeper Security Full timeAbout Keeper SecurityKeeper Security is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide. Our award-winning platform offers a range of innovative solutions, including password management, secrets management, and privileged access management.About the JobWe are seeking a highly...
-
Customer Success Manager, Mid-Market
1 week ago
Chicago, Illinois, United States Built Full timeJoin a Fast-Growing CompanyWe're revolutionizing tech recruitment, and we're looking for a talented Customer Success Manager, Mid-Market to help us achieve our mission. As a key member of our team, you'll partner with Account Managers to drive customer adoption, enhance customer success, and mitigate customer churn risk.Key ResponsibilitiesPartner with...
-
Chicago, Illinois, United States Kalderos Full timeAbout UsKalderos is a leading healthcare technology company that is revolutionizing the pharmaceutical industry with its innovative solutions. Our mission is to empower the healthcare community with transparency, trust, and equity. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.Job...
-
Customer Success Manager
1 week ago
Chicago, Illinois, United States Keeper Security Full timeKeeper Security is a leading provider of cybersecurity solutions. We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for growing revenue through existing accounts, providing strong interactions with customers at the Senior Management level, and working with...
Customer Success Onboarding Lead
2 months ago
In this pivotal role, you will be instrumental in guiding our newly-acquired clients through the onboarding journey, ensuring a smooth and effective transition to the Smartly platform.
Your key responsibilities will include collaborating closely with Sales and Customer Success teams to create customized onboarding strategies and solutions tailored to our high-priority clients.
As a Customer Success Onboarding Lead at Smartly, you will:
- Become a product expert: Gain in-depth knowledge of Smartly's offerings, articulating the platform's features and implementing solutions that meet the needs of new and prospective clients.
- Collaborate with teams: Work alongside Sales and Customer Success teams to deliver bespoke solutions within the Smartly ecosystem, empowering our Tier 1-3 clients to meet their business goals.
- Oversee technical onboarding: Take charge of the technical aspects of the onboarding plan, ensuring customer accounts are configured for a successful and enduring partnership with Smartly.
- Facilitate campaign setup: Prepare campaign drafts for new clients to help them navigate our tools, ensuring an efficient and straightforward campaign initiation process.
- Establish reporting frameworks: Set up reporting views that provide clients with transparent insights into their campaign performance and essential metrics.
- Optimize workflows: Utilize data feeds to create automations that enhance customer workflows, driving efficiency and effectiveness.
- Customize onboarding experiences: Personalize the onboarding journey for each client, addressing their unique challenges and identifying solutions within the Smartly platform to promote product adoption.
- Manage the onboarding process: Take charge of organizing and overseeing the onboarding process, alleviating the workload of Customer Success Managers (CSMs) and collaborating with cross-functional teams as necessary.
- Ensure sales commitments: Partner with relevant teams to assess each case and guarantee that all sales promises are fulfilled, fostering a culture where a deal is not deemed complete until the client is fully onboarded.
- Create impactful presentations: Develop visually engaging and effective presentations using Google Slides to convey onboarding strategies, training sessions, and account plans to clients.
We are eager to meet candidates who possess:
- A Bachelor's degree in a relevant discipline or equivalent practical experience.
- Five years of experience in a digital environment, preferably within a Social Media context.
- A solid understanding of digital advertising platforms and tools.
- Experience with Google Sheets, effectively utilizing its features and functions.
- Proficiency in crafting visually appealing and impactful presentations using Google Slides.
- Excellent communication and interpersonal skills, enabling effective engagement with clients and internal stakeholders.
- A detail-oriented and highly organized approach, complemented by strong project management capabilities.
- A problem-solving mindset with the ability to navigate complex scenarios.
- Self-motivation and proactivity, with the capacity to work independently and prioritize tasks.
- The ability to thrive in a fast-paced, collaborative team environment.
Perks and Benefits:
- Five weeks of paid time off (PTO), 11 company-paid holidays, and unlimited sick days.
- Comprehensive healthcare packages and mental health benefits.
- Monthly wellness benefits and learning reimbursement opportunities.
- 401K with matching contributions and equity grants for all new employees.
- Volunteer time off days and company donation matching initiatives.
- Choice of computer (MAC or PC).
Join our team and contribute to the success of our clients as they embark on their Smartly journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.
The compensation for this position is competitive and commensurate with experience, including additional benefits such as stock options, medical/dental/vision insurance, retirement savings plans, parental leave, and life insurance.
