Customer Service Representative

5 days ago


Scottsdale, Arizona, United States PoolCorp Full time
About the Job

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Horizon Distributors, Inc., a subsidiary of POOLCORP. As a key member of our sales center team, you will play a critical role in empowering our customers to build, manage, and grow successful landscape businesses.

Responsibilities
  • Customer Engagement: Greet and engage with walk-in and phone customers, listening to understand their needs and challenges.
  • Product Solutions: Treat customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Team Collaboration: Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Order Fulfillment: Prepare sales orders and assist customers in selecting and loading merchandise.
  • Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business, and resolve customer complaints professionally and in a timely manner.
  • Sales Center Maintenance: Maintain a clean, well-organized, well-stocked sales center.
  • Warehouse Support: Assist in receiving, shipping, and general warehouse duties.
Requirements
  • Customer Service Attitude: Strong customer-service attitude and self-motivated personality.
  • Communication Skills: Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • Team Player: A cooperative, dependable team player with good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
  • Physical Demands: Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds, and possess or obtain forklift certification.
About Us

Horizon Distributors, Inc. is a wholly owned subsidiary of POOLCORP, the world's largest publicly traded distributor of swimming pool, landscaping, and outdoor living products. We operate 70 sales centers across the US and are a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors.

We pride ourselves in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store. Our people are our priority, and we offer a range of benefits, including a generous benefit package, career opportunities, and a winning team environment.



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