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Operations Director

2 months ago


Beaver Dam, Wisconsin, United States Fleet Farm Full time
About the Role

Fleet Farm is seeking a highly skilled and experienced Operations Manager to lead our store operations team. As an Operations Manager, you will be responsible for providing strategic leadership and direction to ensure the successful operation of our stores.

Key Responsibilities
  • Leadership and Development
    • Train, coach, and mentor team members to develop consistent and best-in-class execution and customer service.
    • Oversee the development and execution of individual development plans for direct and indirect reports.
  • Store Operations
    • Ensure all areas are staffed according to budget and maximized for customer needs.
    • Monitor store wage and expense control programs.
    • Identify wage and expense budget variances and take corrective action where necessary.
  • Cash Management and Security
    • Oversee all cash management policies, procedures, and practices.
    • Implement, audit, and administer the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
  • Customer Service and Loss Prevention
    • Provide guidance and oversight for customer-related issues.
    • Oversee efforts to reduce shrink activity through education, awareness, and compliance.
Requirements and Qualifications
  • Bachelor's Degree in Business, Marketing, or related field or equivalent relevant experience.
  • 5 years of management experience within a big-box retailer preferred.
  • Proven ability to lead, coach, and build relationships in a fast-paced environment.
  • Ability to direct and motivate a diverse population.
  • Demonstrated ability to act decisively and implement solutions.
  • Ability to work a flexible schedule and have open availability.