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Alterations Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and contributing to the overall success of our store.
Key Responsibilities- Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs and preferences.
- Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklists.
- Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating issues when necessary.
- Promote alterations services and personalization options, effectively communicating the value of alterations in perfecting the dress for special events.
- Maintain store standards, including cleanliness, organization, and promotional readiness, to support a flawless shopping experience.
- Press, steam, and spot clean merchandise, adhering to quality control guidelines and inspecting garments to ensure pristine condition.
- Build long-term relationships with customers, meeting and exceeding their satisfaction and loyalty expectations.
- Support inventory management, processing special orders, pick-ups, and first-quality standards for all merchandise.
- Process transactions with accuracy, ensuring every customer feels celebrated.
- Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
- Maintain a clean and well-organized alterations room.
- High school diploma or equivalent degree.
- 1-2 years of prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) systems.
- Professional environment.
- Generous employee discount after the first pay period.
- Vision care.
- Supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K program.
- Pet insurance.
- Discounts for Identity Theft Protection.
- Discounts for Home and Auto Insurance.
- Discounts for Mobile.
- Legal Benefits (MetLife Hyatt Legal Plans).
- Hourly + Commission.
