Customer Experience and Advocacy Manager
4 weeks ago
Job Title: Customer Experience and Advocacy Manager
Company: Tucson Electric Power
Location: Tucson, AZ
Job Type: Full-time
About Us: UNS Energy Corporation, a subsidiary of Fortis Inc., is a leading electric and gas distribution utility in Canada. Our public utility subsidiaries power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.
Job Summary: We are seeking a Customer Experience and Advocacy Manager to lead our customer experience initiatives and drive strategic decisions based on comprehensive customer research. The ideal candidate will have 10-15 years of experience in customer experience management, marketing research, or related roles.
Key Responsibilities:
- Lead the design, execution, and analysis of customer research initiatives
- Collaborate with cross-functional teams to understand customer needs and preferences
- Develop comprehensive insights to guide strategic decisions
- Utilize analytical skills to transform raw data into meaningful narratives and predictions
- Spearhead the creation of insightful infographics and presentations to communicate research findings
Requirements:
- 10-15 years of experience in customer experience management, marketing research, or related roles
- Expertise in translating data into compelling visualizations and presentations
- Proficiency in both quantitative and qualitative research methodologies
- Strong analytical skills with the ability to extract actionable insights from complex data sets
- Excellent communication skills with the ability to convey complex information in an easily understandable manner
What We Offer:
- Competitive compensation and benefits package
- Opportunities for professional growth and leadership development
- A collaborative and inclusive work environment
How to Apply: If you are a motivated and experienced professional looking to make a difference in the customer experience space, please submit your application.
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