Customer Experience and Advocacy Manager

4 weeks ago


Tucson, Arizona, United States Tucson Electric Power Full time
Job Description

Job Title: Customer Experience and Advocacy Manager

Company: Tucson Electric Power

Location: Tucson, AZ

Job Type: Full-time

About Us: UNS Energy Corporation, a subsidiary of Fortis Inc., is a leading electric and gas distribution utility in Canada. Our public utility subsidiaries power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

Job Summary: We are seeking a Customer Experience and Advocacy Manager to lead our customer experience initiatives and drive strategic decisions based on comprehensive customer research. The ideal candidate will have 10-15 years of experience in customer experience management, marketing research, or related roles.

Key Responsibilities:

  • Lead the design, execution, and analysis of customer research initiatives
  • Collaborate with cross-functional teams to understand customer needs and preferences
  • Develop comprehensive insights to guide strategic decisions
  • Utilize analytical skills to transform raw data into meaningful narratives and predictions
  • Spearhead the creation of insightful infographics and presentations to communicate research findings

Requirements:

  • 10-15 years of experience in customer experience management, marketing research, or related roles
  • Expertise in translating data into compelling visualizations and presentations
  • Proficiency in both quantitative and qualitative research methodologies
  • Strong analytical skills with the ability to extract actionable insights from complex data sets
  • Excellent communication skills with the ability to convey complex information in an easily understandable manner

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and leadership development
  • A collaborative and inclusive work environment

How to Apply: If you are a motivated and experienced professional looking to make a difference in the customer experience space, please submit your application.



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