Member Experience Director
2 weeks ago
Oak View Group's mission is to deliver exceptional member experiences through strategic event planning, engaging communications, and personalized member management.
Key Responsibilities:
- Develop and execute member events that align with ClubLife expectations.
- Implement a comprehensive communications strategy to amplify the member story.
- Champion member management, retention, and onboarding initiatives.
- Lead the Member Experience team in executing the membership experience strategic plan.
- Create a vibrant and connected member community.
- Focus on at-risk member intervention and increased retention practices.
Requirements:
- Undergraduate degree in business, communications, or a related field.
- 3-5 years of experience in hospitality, customer relations, or marketing and communications.
- Advanced knowledge of Microsoft Office and CRM/Salesforce.
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