Customer Experience Specialist
4 days ago
Customer Service Role at Bob's Discount Furniture
As a Guest Experience Specialist at Bob's Discount Furniture, you will be responsible for:
- Greeting and engaging customers to understand their home furnishing needs and preferences.
- Providing world-class customer service and creating an unforgettable shopping experience.
- Building rapport with clients and developing a loyal customer base.
- Generating sales through a consultative approach that focuses on customer needs.
Key Responsibilities:
- Uncover customer needs and preferences through active listening and observation.
- Offer personalized recommendations and solutions to meet customer needs.
- Provide exceptional customer service and support throughout the shopping experience.
- Collaborate with colleagues to achieve sales goals and improve customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced retail environment.
- Strong product knowledge and sales skills.
- Ability to build rapport with customers and colleagues.
About Bob's Discount Furniture:
Bob's Discount Furniture is a leading retailer of home furnishings, offering a wide range of products at affordable prices. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.
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