Service Delivery Manager

7 days ago


Wakefield, Massachusetts, United States Sagamore Full time
Job Overview

We are seeking an experienced Service Delivery Manager to lead the delivery of exceptional customer service and drive business success at Sagamore.

This is a vital role that requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.

Responsibilities:
  • Evaluate and prioritize customer calls, selecting the best technician for each service appointment based on their expertise and availability.
  • Coordinate service technicians and communicate with customers, management, and other stakeholders to ensure timely and cost-effective resolution of issues.
  • Maintain accurate customer information and record results of each service call in our database (SAGE).
  • Ensure preventative maintenance tasks are completed and all costs are properly documented and billed.
  • Forecast work and follow up with customers to ensure satisfaction and schedule return visits as needed.
Requirements:
  • Prior experience in a construction service industry with dispatch and coordination skills.
  • Excellent customer service and communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Self-motivation and strong organizational skills.
  • Experience with Sage/Sage SSO is a plus.

Salary: $65,000 - $85,000 per year (DOE)

Benefits include: Medical, Dental, and Vision Insurance, 401K Plan with Company Match, Quarterly Profit-Share, Holiday Pay, Long Term Disability, Company Paid Life Insurance, Flexible Spending Account, and a great company culture.


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