Service Delivery Manager
7 days ago
We are seeking an experienced Service Delivery Manager to lead the delivery of exceptional customer service and drive business success at Sagamore.
This is a vital role that requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.
Responsibilities:- Evaluate and prioritize customer calls, selecting the best technician for each service appointment based on their expertise and availability.
- Coordinate service technicians and communicate with customers, management, and other stakeholders to ensure timely and cost-effective resolution of issues.
- Maintain accurate customer information and record results of each service call in our database (SAGE).
- Ensure preventative maintenance tasks are completed and all costs are properly documented and billed.
- Forecast work and follow up with customers to ensure satisfaction and schedule return visits as needed.
- Prior experience in a construction service industry with dispatch and coordination skills.
- Excellent customer service and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Self-motivation and strong organizational skills.
- Experience with Sage/Sage SSO is a plus.
Salary: $65,000 - $85,000 per year (DOE)
Benefits include: Medical, Dental, and Vision Insurance, 401K Plan with Company Match, Quarterly Profit-Share, Holiday Pay, Long Term Disability, Company Paid Life Insurance, Flexible Spending Account, and a great company culture.
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Home Care Manager
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Service Technician
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Support Services Manager
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Support Services Manager Position
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Service Technician
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Food Service Assistant Role
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