Service Support Specialist
6 days ago
**About Us:**
For over three decades, 128 Plumbing, Heating, Cooling & Electric has been dedicated to delivering exceptional service and reliability to our customers. We pride ourselves on having a talented customer experience team and a loyal customer base.
We are seeking a skilled Customer Service Representative to join our fast-paced and expanding service company in Wakefield, MA.
The ideal candidate will have a strong passion for customer service or business administration and be eager to learn and grow with our company.
**Key Responsibilities:**
- Provide top-notch phone support to customers through inbound and outbound calls.
- Manage emergency situations and ensure customer needs are met promptly.
- Collaborate with colleagues to achieve shared goals.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks.
- Enthusiasm and passion for helping others.
- Continuous learning and professional development.
Benefits:
- A competitive salary of $45,000 - $60,000 per year.
- Ongoing training and opportunities for growth.
- A supportive and dynamic work environment.
Location: Wakefield, MA
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