Customer Service Advocate

3 weeks ago


Wakefield, Massachusetts, United States 128 Plumbing, Heating, Cooling & Electric Full time

We are seeking an energetic and friendly Customer Service Advocate to join our team in Wakefield, MA. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers through phone-communication skills for inbound and outbound call support with heavy volume.

The ideal candidate will have a strong passion for customer service or business administration and will thrive in a fast-paced environment. If you enjoy working closely with your team to be successful together and having enthusiasm and passion for helping people, this may be the perfect role for you.

As a Customer Service Advocate, you will manage and help our customers' needs in emergency situations, schedule and book service calls, and communicate and understand customer concerns. You will also be part of a really great team environment and will have the opportunity to grow and develop with our company.

Our customer experience team is dedicated to providing the highest level of service possible, and we take pride in our incredible customer base. We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.



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