Field Training Manager

1 month ago


Chicago, Illinois, United States Raising Cane's Full time
About Raising Cane's

Raising Cane's Chicken Fingers is a rapidly growing company that serves only the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.

Job Title: Area Leader of Training

The Area Leader of Training (ALT) is a field-based leader who directly supports Restaurant Training efforts for a specific market and is a critical part of the Area Business Unit support team.

Key Responsibilities:
  • Supports and impacts the business through three key pillars: Crew Training, Manager Training, and Internal Development
  • Ensures restaurants execute the highest level of training standards for crewmembers and managers through high-level restaurant engagement and analysis of ongoing performance
  • Conducts and documents restaurant visits to evaluate training needs and identify operational support needs
  • Leads and validates execution of restaurant Advanced Crew & management training programs
  • Facilitates training classes, including ServSafe and Train the Trainer programs
  • Identifies, develops, and supports the certification and annual re-certification of Training Restaurants
  • Owns the internal development of all restaurant crew (including management teams) through both direct and indirect engagement
  • Supports New Restaurant Opening (NRO) training performance through a high-level strategic engagement, partnering with the Area Leader of Growth
Requirements for Success:
  • 3+ years of previous hospitality leadership experience; multi-unit training experience desired
  • High school diploma or equivalent; college degree preferred
  • Microsoft Proficient: Excel, PowerPoint, Outlook, and Word
  • Detail-oriented, organized, data-driven, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and energetic with strong analytical, written, and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Exceptional interpersonal skills, with the ability to effectively lead, motivate, and empower crewmembers and leaders at all levels of the organization
  • Able to recognize problems, set goals, and convert plans into action
  • Exercises good judgment and leverages available data that results in informed decision making
  • Maintains high standards of conduct and professionalism
  • Able to travel within the assigned area up to 100%

This role requires a valid driver's license and the ability to work in a fast-paced kitchen environment with extended periods of physical exertion, including walking, standing, and lifting.



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