Technical Solutions Specialist

1 day ago


Austin, Texas, United States PTP Full time

PTP is a leading system integrator that offers strategic Customer Experience (CX) solutions to its clients. We are seeking a Technical Solutions Specialist to join our team and help us deliver innovative CX solutions. This role requires strong technical expertise and excellent communication skills to collaborate with customers and internal teams.

Key Responsibilities:

• Collaborate with customers to identify business and technical requirements for their CX projects

• Design and scope solutions that meet these requirements, leveraging industry-leading technologies and best practices

• Present solutions and conduct demonstrations to stakeholders, highlighting the benefits and value proposition

• Develop proposals and respond to RFIs/RFPs, showcasing our expertise in CX solutions

Requirements:

• 5+ years of experience in professional services and software sales, with a focus on IVR development and CX solutions

• Strong knowledge of IVR and speech standards, including VoiceXML, SRGS, SISR, and MRCP

• Familiarity with contact center infrastructure and large-scale implementations

• Excellent presentation, verbal, and written communication skills

• Availability to travel and work in a fast-paced environment

Estimated salary: $140,000 - $200,000 per year, depending on experience.



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