Technical Field Specialist for Infrastructure Delivery

6 days ago


Austin, Texas, United States Red Knight Solutions, LLC Full time
Job Overview

At Red Knight Solutions, LLC, we're dedicated to partnering with talented professionals like you to deliver exceptional service to our clients. As a Technical Field Specialist on our Infrastructure Delivery team, you'll play a vital role in providing hardware-focused break fix services and solutions.

We're looking for a skilled and analytical individual who can perform basic and moderately complex troubleshooting and repair activities. If you have excellent customer service skills, the ability to communicate clearly in written and verbal form, and are proficient in performing technical tasks, we'd love to hear from you

About the Role
  • Provide customer break fix support for designated equipment
  • Communicate effectively with clients and colleagues
  • Maintain excellent customer service standards
  • Complete administrative tasks associated with each call
  • Responsible for asset control and return

The ideal candidate will possess technical school certification or equivalent, have 1-2 years of relevant experience, and be able to drive themselves to client locations. A valid driver's license, reliable transportation, and adequate insurance are also required. Additionally, owning a basic repair tool kit is necessary for this position.

What We Offer
  • A competitive salary: $40 per call + $5 per call per diem
  • Dell/Lenovo paid certification training
  • Ongoing opportunities for professional growth and development


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