Technical Solutions Specialist

4 hours ago


Austin, Texas, United States Impact Networking Full time

Job Summary

We are seeking a highly skilled Technical Solutions Specialist to join our team at Impact Networking. This is a critical role that will involve managing the configuration and administration of HaloPSA, ensuring its optimal performance and reliability.

About the Role

The successful candidate will lead the implementation of HaloPSA across multiple departments, administer and maintain the system, and customize workflows and automation rules to align with business needs.

Responsibilities

  • Configure and implement HaloPSA across multiple departments
  • Administer and maintain the HaloPSA system for peak performance and reliability
  • Customize workflows and automation rules to meet business requirements
  • Manage integrations with third-party tools and services
  • Monitor system performance, troubleshoot issues, and implement solutions
  • Train internal teams on HaloPSA functionalities and best practices
  • Maintain data integrity and manage system backups and updates

Requirements

  • Proven experience with HaloPSA configuration and administration
  • Strong understanding of IT service management principles and workflows
  • Experience in creating customized workflows and automation in HaloPSA
  • Expertise in troubleshooting and resolving HaloPSA system issues
  • Experience with integrating HaloPSA with third-party systems (e.g., CRM, accounting software)
  • Excellent communication skills and ability to train technical and non-technical users
  • Strong problem-solving skills and attention to detail

Benefits

  • 20 days of PTO
  • 12+ paid holidays
  • Flexible Sick Day Policy
  • Paid Parental Leave
  • Comprehensive Health, Disability Life, Dental and Vision Plans
  • 401(K) discretionary match & retirement plans
  • Continued education reimbursement
  • On-going training & development opportunities

Salary Range

$60,000 - $80,000 per year, depending on experience.



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