Veterinary Center Operations Manager
6 days ago
Seeking an experienced Business Partner to drive success in one of our Pet Care Centers in the Orlando market. As a key member of our team, you will be responsible for ensuring seamless operations, achieving key metrics, and providing exceptional client experiences. Your expertise in managing teams, inventory, and financials will be instrumental in growing our pet care center.
About the RoleThis is a full-time position requiring a minimum of 40 hours per week onsite at the hospital during normal business hours, with a flexible schedule after 6 months. You will have the opportunity to participate in financial planning and growth strategy sessions with our Finance, Marketing, and Corporate Operations teams.
Key Responsibilities- Client Interactions: Act as the point of contact for all client concerns, manage the flow, and ensure client satisfaction and education.
- Personnel/Human Resources: Responsible for interviewing, retention & scheduling of support staff, creating a functional support staff schedule, supervising support staff personnel, and mediating all personnel problems.
- Operations: Assist with the implementation of standard operating procedures and hospital protocols, oversee building and equipment maintenance, and adherence to established housekeeping standards.
- Accounting/Financials: Audit hospital personnel performance, prepare biweekly payroll, review established key performance indicators monthly, and maintain and manage controlled substances inventory.
- Demonstrated ability to manage KPIs and change behavior to drive results.
- Knowledge of general accounting terms and practices, principles of inventory management, and principles and processes for providing client services.
- Excellent conflict management skills, ability to work independently, and critical thinking.
- Equity Compensation: Participate in stock shares that will grow in value over time.
- Generous Paid Time Off Policy: Prioritize family time, downtime, and pursue non-veterinary passions.
- Paid Holidays: Enjoy annual paid holidays without on-call or overnight expectations.
- Health Insurance: Medical, dental, and vision coverage for full-time employees and dependents with multiple plan choices.
- Life Insurance & Disability: Basic, Voluntary, & AD&D life insurance as well as short-term and long-term disability.
- Petfolk Swag: Receive branded swag for you and your furry family members.
- Employee discount on Petfolk services: Discounts on wellness and illness services, food, and medication for employee pets.
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