HVAC Service Operations Coordinator

6 days ago


Lake Mary, Florida, United States Johnson Controls Full time

We are seeking a highly skilled HVAC Service Operations Coordinator to join our team at Johnson Controls. As a key member of our service operations team, you will be responsible for receiving and scheduling customer calls for service, managing the schedule of assigned technicians and mechanics, and ensuring timely completion of preventative maintenance.

The ideal candidate will have a high school diploma or equivalent, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling. They will possess strong interpersonal skills, with the ability to effectively communicate with both internal and external clients. The successful candidate will also have the ability to prioritize work activities based on financial impact to desired business goals and influence diverse teams to accomplish tasks/goals.

Key Responsibilities:

  • Receives customer requests for unscheduled or scheduled service
  • Cordinates labor scheduling to align technicians to the appropriate customer and service needs
  • Communicates the action plan and services to be provided directly to the customer
  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate
  • Debriefs activities daily
  • Maintains consistent communication with assigned Technicians

What We Offer:

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

About Johnson Controls:

Johnson Controls is a global leader in building management systems and controls. We are committed to making a difference in the lives of our customers and employees, and we are seeking a talented individual to join our team.



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