Senior Manager, Operational Excellence
2 days ago
**Lead Client Service Manager for Depositary Receipts Operations team.**
This is a leadership role that requires managing multiple teams, resolving complex client issues, and improving client experience.
Key responsibilities include:
- Leading the operations teams to process client transactions and resolve operational issues.
- Managing complex client issues, maintaining industry best practices, and developing policies and procedures.
- Maintaining relationships with business teams, reporting client trends, and providing forward-looking insight.
- Oversight of internal activities, improvement of client experience, and operational workflow.
**Requirements:**
The ideal candidate will have:
- A Bachelor's degree or equivalent combination of education and experience.
- 7-10 years of total work experience.
- 2-5 years of management experience preferred.
- Experience in operational area and/or client services preferred.
**What We Offer:**
BNY offers competitive compensation, benefits, and wellbeing programs, and is an Equal Employment Opportunity/Affirmative Action Employer.
We estimate the salary for this role to be around **$120,000 - $180,000 per year**, based on industry standards and location.
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