Senior Manager, Operational Excellence

2 days ago


Lake Mary, Florida, United States BNY Full time

**Lead Client Service Manager for Depositary Receipts Operations team.**

This is a leadership role that requires managing multiple teams, resolving complex client issues, and improving client experience.

Key responsibilities include:

  • Leading the operations teams to process client transactions and resolve operational issues.
  • Managing complex client issues, maintaining industry best practices, and developing policies and procedures.
  • Maintaining relationships with business teams, reporting client trends, and providing forward-looking insight.
  • Oversight of internal activities, improvement of client experience, and operational workflow.

**Requirements:**

The ideal candidate will have:

  • A Bachelor's degree or equivalent combination of education and experience.
  • 7-10 years of total work experience.
  • 2-5 years of management experience preferred.
  • Experience in operational area and/or client services preferred.

**What We Offer:**

BNY offers competitive compensation, benefits, and wellbeing programs, and is an Equal Employment Opportunity/Affirmative Action Employer.

We estimate the salary for this role to be around **$120,000 - $180,000 per year**, based on industry standards and location.



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