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Customer Service Representative

2 months ago

Tacoma Washington, United States Clean Earth Full time
Job Summary

At Clean Earth, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will play a critical role in ensuring the satisfaction of our clients by providing exceptional service and support.

Key Responsibilities:
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Order Management: Manage and coordinate customer orders, ensuring accuracy and efficiency in processing and fulfillment.
  • Account Management: Develop and maintain strong relationships with assigned customers, understanding their needs and preferences to provide tailored solutions.
  • Collaboration: Work closely with cross-functional teams, including sales, operations, and logistics, to ensure seamless communication and coordination.
  • Reporting and Analysis: Prepare and review reports on customer activity, identifying trends and areas for improvement to enhance customer satisfaction and loyalty.
Requirements:
  • Customer Service Experience: Proven track record of providing exceptional customer service in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to resolve complex customer issues in a timely and professional manner.
  • Teamwork: Ability to work collaboratively as part of a team, with a focus on delivering results and exceeding customer expectations.