Customer Experience Specialist

1 day ago


Fort Collins, Colorado, United States Courtyard Ft Collins Full time
About the Role:
The Customer Experience Specialist is responsible for ensuring that guests have an exceptional stay at our hotel. This involves providing top-notch customer service, managing front desk operations, and working collaboratively with other departments to deliver a seamless experience.

Responsibilities:
  • Greet guests warmly and offer assistance as needed to ensure a positive first impression.
  • Conduct daily room inspections to maintain high standards and address any issues promptly.
  • Meet with guests to gather feedback and suggestions for improving services and facilities.
  • Take proactive steps to resolve any guest concerns and ensure maximum satisfaction.

Compensation and Benefits:
  • Competitive estimated annual salary: $40,000 - $50,000 based on location and experience.
  • A generous paid meal break is provided to support employee well-being.
  • Sandpiper Property Management is committed to providing equal employment opportunities to all employees and applicants, promoting a diverse and inclusive work environment.


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