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Customer Service Ambassador

2 months ago

Broadview Heights, Ohio, United States Fusion Dynamics Full time

About Fusion Dynamics

Fusion Dynamics is a leading financial institution that prides itself on its independence, partnership, and long-term focus on customer satisfaction. As a medium-sized company, we value entrepreneurship and a handshake mentality, which has enabled us to build strong relationships with our clients.

Job Summary

We are seeking a highly skilled Service Representative to join our team at our locations in Gelnhausen, Frankfurt am Main, and Munich. As a Service Representative, you will be responsible for providing exceptional customer service and support to our clients in the fields of asset management, financing, and bond trading.

Key Responsibilities

• Provide timely and effective support to clients via phone, email, and in-person

• Respond to client inquiries and resolve issues in a professional and courteous manner

• Collaborate with internal teams to ensure seamless service delivery

• Stay up-to-date with industry trends and developments to provide expert advice to clients

Requirements

• 2+ years of experience in a customer-facing role

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong knowledge of financial products and services

What We Offer

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment