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System Services Representative

2 months ago

Charlotte, North Carolina, United States IBM Full time
About the Role

We are seeking a highly skilled System Services Representative to join our team in the Winston-Salem, NC area. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities
  • Provide technical support and guidance to clients on hardware and software issues
  • Collaborate with clients to identify and resolve technical problems
  • Develop and maintain strong relationships with clients to ensure their satisfaction with our services
  • Stay up-to-date with the latest technology trends and advancements to provide expert advice to clients
Requirements
  • 2+ years of experience in technical support or a related field
  • Strong knowledge of hardware and software systems, including troubleshooting and repair
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer

As a System Services Representative at IBM, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a real impact on our clients' success. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

IBM is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our clients.