Enhanced Rapid Re-Housing Case Manager

3 days ago


Beaverton, Oregon, United States IRCO Full time
Job Summary

The Enhanced Rapid Re-Housing Case Manager will provide high-quality housing case management services to participants experiencing homelessness and housing instability. This role will work under the supervision of the Housing and Supportive Services Manager to ensure participants receive the necessary support to achieve permanent housing.

Key Responsibilities
  • Provide participant-centered approach and excellent customer service
  • Employ a "whatever it takes" approach to assist participants in their transition from homelessness to permanent housing
  • Assist households at every stage of the housing stabilization process
  • Outreach and engagement, including processing referrals from Community Connect
  • Conduct face-to-face screening and obtain consents and establish rapport with participants
  • Meet with potential clients and assess program eligibility
  • Complete intakes and maintain case files, required paperwork, and reports on a timely and regular basis
  • Meet individually with clients in a case management setting to help them define, work toward, and reach their goals to find housing
  • Provide linkage to other needed providers and services
  • Conduct intake enrollment and enroll into HCMS/Service Point
  • Assist with temporary housing assistance until permanent housing can be secured
  • Assist at all levels of move-in to permanent housing; document ready, housing authority applications, and other paperwork, coordination of move-in, and orient new tenants to their unit/building
  • Conduct assessments, develop and implement individualized case management services, plan in collaboration with the participant, including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed
  • Ensure connection with medication and treatment regimens
  • Conduct home visits with participants in their units
  • Assist with increasing income, job search, increased education, and social security assistance
  • Assist with independent living skills, including social, personal hygiene, budgeting, and money management, legal issues, and transportation as needed
  • Provide housing location services and educate participants on tenant rights and responsibilities
  • Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability, including tenant rights and responsibilities
Requirements
  • Associate's degree in a human service or related field and minimum of 2 years of experience providing related services to similar populations or Bachelor's degree in a human service or related field and minimum of 1 year of experience providing related services to similar populations
  • Knowledge of or ability to learn the Homeless Management Information Systems (HMIS) or Service Point database
  • Experience working with participants with mental illness, chronic health issues, and substance use disorders
  • Experience in the following areas: chronic homelessness, outreach and engagement strategies, housing navigation, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
  • Working knowledge of Microsoft Office products, including Word and Excel
  • Ability to effectively learn, understand, and accurately enter large amounts of information into a client database and keep timely and up-to-date case notes for each client
  • A valid Oregon driver's license and verification of current auto-insurance, and must have full use of automobile during work hours
  • Organized and detailed-oriented; ability to manage multiple cases efficiently and effectively
  • Passion for ending homelessness and strong people skills
  • Ability to work as a member of a team and independently
  • Ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds


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