Medical Office Assistant

3 weeks ago

Elmira, New York, United States Arnot Health Full time
Main Function:

As a Medical Office Assistant, you will perform a variety of medical office support services for Outpatient Services. Your primary responsibility will be to provide routine office functions, preparation of billing forms, scheduling, insurance authorizations, preparation of surgical instrument trays, and assistance at patient care activities not requiring direct physician supervision.

Duties and Responsibilities:
  1. Check In Functions:
    • Prepare daily schedule and distribute.
    • Answer incoming calls courteously and efficiently, routing all medically related calls to the appropriate care provider for further action.
    • Prepare charts for appointment.
    • Obtain and update all patient demographic information.
    • Sort and distribute mail according to office protocol.
  2. Check Out Functions:
    • Make all necessary appointments per provider instructions.
    • Prepare orders for any testing.
    • Obtain any needed prior authorizations.
    • Provide patients with test instructions and education materials as appropriate.
    • Document all follow-up and appointments in the medical record.
  3. Billing:
    • Verify demographic information and update in the computer.
    • Ensure information on encounter forms is complete and accurate for the billing department.
    • Track encounters and associate them with daily visits.
  4. Patient Support:
    • Prepare patients for exams, procedures, take vitals, etc.
    • Prepare patients and perform phlebotomy as needed, if they have successfully completed the required phlebotomy competence.
    • Prepare surgical instruments, clean, and send for sterilization according to protocol.
    • Assist providers during exams, surgical procedures, and suture removals as necessary.
  5. Under Direct Supervision of Provider:
    • Prescription renewals - medication reconciliation with each visit.
    • Perform ancillary testing such as EKG, spirometry, etc.
    • Perform waived testing - has completed annual competency.
    • Phone patients with any pertinent information - refer complex issues to nursing.
    • Track outstanding results, referrals, and authorizations.
    • Follow protocol for disposing of regulated wastes.
  6. Medical Documentation:
    • Transcribe notes (when applicable) and update medical records.
    • File/scans results according to protocol.
    • Process all medical records requests according to protocol.
  7. Care Team Participation:
    • Participate in processes that promote a functional care team, including periodic team meetings and electronic messaging.
    • Participate in the practice's performance evaluation and quality assurance activities.
  8. Other:
    • Assist administrators, providers, nurses, and other staff with other practice-related functions.
    • Maintain professional behavior and appearance.
    • Function with awareness for the safety of patients, coworkers, and self (i.e., OSHA compliance).
    • Responsible for attending all annual mandatory educational programs and participating in the process as appropriate.
Education:

High school graduate and completion of one year training as a Medical Assistant preferred.

Experience:

Minimum three years experience as a Medical Office Assistant preferred. Experience with coding helpful.

CPR Requirements:

Basic Life Support (BLS) required within 90 days of hire date.

Physical Demands:

Light physical effort. Typical office job.

Exposure Category:

Category I. Tasks that involve exposure to blood, body fluids, or tissues.

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