Medical Office Assistant

7 days ago

Elmira, New York, United States Arnot Health Full time
Main Function:

The Medical Office Assistant plays a vital role in the Outpatient Services department, providing a variety of medical office support services. This position is responsible for routine office functions, preparation of billing forms, scheduling, insurance authorizations, preparation of surgical instrument trays, and assistance at patient care activities not requiring direct physician supervision.

Duties and Responsibilities:Check In Functions:
  • Prepares daily schedule and distributes it to the team.
  • Answers incoming calls and routes medically related calls to the appropriate care provider.
  • Prepares charts for appointments and updates patient demographic information.
  • Sorts and distributes mail according to office protocol.
Check Out Functions:
  • Makes all necessary appointments per provider instructions.
  • Prepares orders for any testing and obtains prior authorizations as needed.
  • Provides patients with test instructions and education materials as appropriate.
  • Documents all follow-up and appointments in the medical record.
Billings:
  • Verifies demographic information and updates it in the computer system.
  • Ensures information on encounter forms is complete and accurate for billing purposes.
  • Tracks encounters and associates them with daily visits.
Patient Support:
  • Prepares patients for exams, procedures, and takes vitals as needed.
  • Prepares patients for phlebotomy and performs phlebotomy as needed, if they have successfully completed the required Phlebotomy competence.
  • Prepares surgical instruments, cleans, and sends them for sterilization according to protocol.
  • Assists providers during exams, surgical procedures, and suture removals as necessary.
Medical Documentation:
  • Transcribes notes and updates medical records as needed.
  • Files and scans results according to protocol.
  • Processes all medical records requests according to protocol.
Care Team Participation:
  • Participates in processes that promote a functional care team, including periodic team meetings and electronic messaging.
  • Participates in the practice's performance evaluation and quality assurance activities.
Other:
  • Assists administrators, providers, nurses, and other staff with other practice-related functions.
  • Maintains professional behavior and appearance.
  • Functions with awareness for the safety of patients, co-workers, and self (OSHA compliance).

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