Field Service Manager

1 week ago

Carmel, Indiana, United States Canon Solutions America Full time
About the Role

We are seeking a seasoned Field Service Manager to lead our team of digital-savvy service specialists in delivering top-notch service and support to our innovative customers. As a key member of our team, you will be responsible for overseeing the service and support of our hardware and software technology-based solutions.

Your Impact
  • Lead a team that services and supports specific business system products and services within a territory and/or an assigned account list.
  • Select, hire, train, and develop current and new technical representatives.
  • Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
  • Oversee the warehousing process as it relates to merchandise and inventory.
  • Develop and educate the team on new technology in an evolving industry.
About You

We are looking for a true leader with a strong background in service management and technical expertise. The ideal candidate will have a bachelor's degree in a relevant field or equivalent experience, plus 7 years of related experience and management of typically two or more regular full-time employees. Strong communication skills, including the desire to develop and lead a team, are essential. Additionally, the candidate should possess excellent time management skills and have hands-on field technical experience with a vast knowledge of digital and electromechanical technology.

Company Overview

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With a commitment to promoting professional innovation, we help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates.

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