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Fraud Risk Management and Analytics Lead

2 months ago

Brook Park, Ohio, United States Bridgestone Americas Full time

Company Overview

Credit First National Association operates as a private label credit card bank and is part of the consumer credit division of Bridgestone Americas. Our organization encompasses over 50 production facilities and employs 55,000 individuals across the Americas. We deliver consumer credit solutions for well-known brands, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, in addition to tailored retail credit services for more than 8,000 tire and automotive retailers nationwide. Our Cleveland, OH office is home to over 300 professionals dedicated to managing a successful private label credit card program. We are committed to our community and believe that our involvement in various philanthropic initiatives contributes to a better world and a brand we can take pride in.

Job Category

Finance

Position Summary

We are in search of a Fraud Strategy and Analytics Manager to enhance our exceptional CFNA team. This role will spearhead the creation of innovative fraud risk strategies for both the Mastercard and private label card portfolios, collaborating with cross-functional teams to ensure effective implementation. Additionally, this position will monitor the performance of existing strategies and continuously strive to improve fraud prevention measures to counteract emerging risks and threats.

We value teamwork that inspires and respects individual motivations, believing that a positive work environment leads to an exceptional experience for our customers and the broader community.

Responsibilities

In this capacity, your primary responsibilities will encompass:

  • Collaborating with internal and external partners to strengthen fraud defenses during the Originations phase, focusing on identity theft and synthetic identity fraud.
  • Enhancing strategies for existing account fraud, including transaction fraud, payment fraud, and account takeover.
  • Utilizing strong quantitative, analytical, and communication skills to develop, manage, and execute fraud strategies.
  • Working alongside the Fraud Services Manager to reduce fraud risk and losses while improving customer experience.
  • Defining key performance indicators (KPIs) to measure the effectiveness of fraud programs.
  • Overseeing fraud forecasting and determining the application of data, models, scores, and thresholds throughout the fraud lifecycle.
  • Leading data-driven analyses to develop fraud strategies aimed at minimizing risk and losses while enhancing customer satisfaction.
  • Partnering with the internal Fraud investigation team to identify fraud patterns and create new mitigation strategies.
  • Analyzing individual fraud incidents to identify patterns for modeling and building defenses.
  • Managing and manipulating large datasets using statistical and machine learning tools (e.g., SAS, SQL, Python).
  • Collaborating with internal stakeholders and vendors to define the product roadmap for fraud tools and solutions.
  • Supporting audit and compliance examinations as necessary.
  • Developing fraud policies and procedures to mitigate risk while ensuring a satisfactory customer experience.
  • Managing, developing, and mentoring direct reports.
  • Effectively communicating relevant findings and recommendations to key stakeholders.

Qualifications

A Bachelor's degree in Economics, Business, Mathematics, Computer Science, MIS, or a related field is required. An advanced degree or equivalent experience is preferred. Candidates should possess excellent problem-solving abilities, meticulous attention to detail, and strong communication skills.

Key qualifications include:

  • 8-10 years of experience managing fraud programs in consumer lending, with 3-5 years in a managerial role.
  • 5+ years of experience in developing fraud analytical solutions, including reporting, forecasting, rules, and models.
  • Extensive knowledge and experience with Python, SQL, or SAS.
  • Strong analytical skills with a background in fraud analysis.
  • Self-motivated with the ability to work independently; team or functional management experience is preferred.
  • Exceptional communication skills.
  • Ability to build and maintain industry relationships to stay informed about developments in the fraud sector.
  • Preferred expertise in Mastercard rules and fraud functionalities of processing platforms.

Minimum Qualifications

Typically requires a minimum of 12 years of related experience with a bachelor's degree; or 8 years with a master's degree; or a PhD with 5 years of experience; or equivalent work experience.

We are committed to building a diverse team that reflects the world we serve, championing all perspectives, individuals, and teams.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.