Service Operations Manager
1 month ago
H&E Equipment Services is seeking a highly skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction. The ideal candidate will have 2-5 years of management experience, strong administrative and organizational skills, and excellent communication skills.
Key Responsibilities:
- Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
- Build and maintain strong customer relationships through exceptional service and communication.
- Manage P&L budgeting for the service department to achieve financial targets and objectives.
- Provide training, coaching, and support to service employees to enhance their skills and capabilities.
- Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
- Prioritize and allocate work orders effectively to meet customer needs and operational requirements.
- Ensure all safety protocols and procedures are followed by service technicians and staff.
Preferred Job Requirements:
- 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
- Strong administrative, organizational, and service-oriented capabilities.
- Proficiency in MS Office Suite, smartphones, and tablets.
- Ability to inspire, lead, and motivate others with a quick learning ability.
- Excellent verbal and written communication skills with a focus on customer service and team collaboration.
H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match. We are committed to fostering an environment where true grit and dedication can thrive.
We are a leader in the equipment rental industry, with over $1 billion in total revenue and more than 150 locations nationwide. Our team members make us a leader, and their hard work and dedication create our success. We invest in our workforce through training and development and offer competitive pay, great benefits, and a friendly environment.
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