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Bilingual Community Health Advocate

2 months ago

San Bernardino, California, United States Pair Team Full time
About the Opportunity

We are seeking a highly motivated and compassionate Certified Community Health Worker to join our team at Pair Team. As a key member of our interdisciplinary care model, you will play a critical role in directly outreaching and engaging with individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

Key Responsibilities
  • Maintain ongoing caseloads of individuals through evidence-based approaches to promote engagement and achievement of health goals.
  • Utilize relationship-based strategies to support members with care navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.
  • Identify and connect individuals to community resources necessary to promote individual's health.
  • Support the access and understanding of the health care system.
  • Support individuals in enrollment of key assistance programs.
  • Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members.
  • Work with members to identify, engage, and accomplish health/wellness goals.
  • Identify and break down barriers ensuring individuals' continuation with the program.
  • Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
Must-Have Qualifications
  • 2+ years of general work experience.
  • 1+ year(s) of case management experience.
  • Community Health Worker Certificate.
  • Strong understanding of cultural fluency.
  • High degree of empathy.
  • Ability to work collaboratively in a multidisciplinary team.
  • An eye for optimization.
  • Organizational skills.
  • Ability to remain patient when faced with adversity.
  • Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing.
  • Reliable travel to get around the San Bernardino community (as needed).
Preferred Qualifications
  • Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
  • 2+ years of case management experience.
  • Experience with motivational interviewing.
  • Knowledge of medical terminology.
  • Zest for problem solving, seeking answers, and thinking outside the box.
  • Detail-oriented and organized self-starter who is a rockstar multitasker.
  • Reliable and comfortable in an ever-changing environment.

We are an Equal Opportunity Employer and value diversity and inclusion in our workplace. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

We participate in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.