Client Solutions Professional

11 hours ago


Grand Rapids, Michigan, United States VC3 Full time

About the Position:

We are seeking a Client Solutions Professional to join our team. As a Client Solutions Professional, you will be responsible for identifying and resolving technical issues, installing new hardware and software, and providing training and education on technical standards to our clients.

Salary: $70,000 - $90,000 per year

Job Summary:

VC3 is a company that combines technology, process, and people to deliver unique end results for our customers. Our teams work closely with clients to identify and resolve technical issues and provide technical assistance and support. As a Client Solutions Professional, you will play a key role in ensuring exceptional outcomes for our clients.

Responsibilities:

  • Understand and maintain VC3's standards and processes that produce a predictable result for the customer.
  • Identify and resolve technical issues on-site and remotely.
  • Install new computer hardware, software, and peripherals.
  • Train and educate VC3 clients on technical standards.
  • Troubleshoot and resolve technical issues that require an onsite presence with various technologies such as Windows Client Operating Systems, Microsoft Office 365, Virus and Security, TCP/IP, DHCP, DNS, and more.

Requirements:

  • KPI goals consistently met in Service Technician I or II roles.
  • 1-2 years relevant technical experience required OR 6 months experience in Service Technician I or II roles at VC3.
  • Microsoft 365 or Azure certifications highly desired.
  • Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
  • Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
  • At least 2 years relevant IT experience fully supporting and building customer environments.

Benefits:

  • National health insurance coverage with two plan options.
  • FSA (flexible spending account) for health and/or dependent care.
  • HSA (health savings account).
  • Vision and dental plans for you and your dependents.
  • 100% company-paid basic life and long-term disability insurance.
  • 401k with a company match.


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