Network Solutions Professional

6 days ago


Grand Rapids, Michigan, United States Applied Innovation Full time
Job Title: Network Solutions Professional

About the Role

We are seeking a skilled Network Solutions Engineer to join our team at Applied Innovation. As a key member of our Connectivity Solutions Department, you will be responsible for managing and implementing solution projects related to print and scanning.


Key Responsibilities:
  • Configure and install print/scan workflow software on customer networks remotely.
  • Lead multiple projects with various stakeholders and tight deadlines.
  • Resolve customer support tickets via remote assistance.
  • Stay up-to-date with industry technical trends and remain innovative in your approach.
  • Deliver exceptional service to our clients, ensuring fast, friendly, and amazing experiences.

Requirements

To succeed in this role, you will need:

  • An Associate's Degree in Information Technology, Computer Science, Networking, or Information Systems, or equivalent work experience.
  • A valid driver's license and personal vehicle for occasional client on-site work.
  • The ability to lift up to 40 pounds.
  • Strong problem-solving and troubleshooting skills.
  • Excellent written and verbal communication skills.
  • The ability to meet project deadlines and provide end-user support via phone, email, face-to-face, or remote software.

Technical Requirements

You should have experience working with:

  • Windows OS Server/Desktop and Mac OS X.
  • Industry standard protocols such as SMTP, TCP/IP, SMB, etc.
  • Wireless networking.

What We Offer

At Applied Innovation, we offer a comprehensive benefits package, including medical, dental, life insurance, short-term disability, 401(k), paid vacation, paid holidays, and opportunities for career advancement. The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.



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