IT Asset Management Specialist
2 days ago
New American Funding is seeking an IT Asset Management Specialist to support and empower staff with IT equipment to execute the organizational mission securely and with ease via supported business applications and technology.
This role will identify, research, and resolve policy issues, complete equipment installations, configurations, and upgrades, as well as work on problem identification and resolution of hardware, ticketing issues.
Key Responsibilities- Monitor incoming ticket requests for IT assets (IT equipment and peripherals)
- Assist helpdesk team members with PC configurations (such as connecting remote IT techs into the laptops/desktops so helpdesk techs can configure PCs)
- Receive new IT equipment (laptops, mini-desktops, PC monitors, docking stations, bubble wrap, shipping boxes, packaging tape, peripherals (keyboard, mice, USB dongles, video cables)
- Asset tag new IT equipment and record asset tag + serial number in our IT asset management tracking application
- Imaging laptop and desktop, shipping replacement IT equipment to existing employees for break fix & upgrades
- Receive used IT equipment returns, unbox, clean, process return, and update records IT tracking system
- A basic knowledge of operating systems, software, and hardware as well as a willingness to constantly learn new technical information
- Excellent communication skills: This position will require you to convey information to team members, members of the organization, and other stakeholders
- Strong organizational and time management skills with exceptional attention to details
- Strong understanding of principles, practices, and techniques in the installation, maintenance, and troubleshooting of hardware and software
- Ability to work independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the organization
- Basic computer literacy
- Able to lift up to 60 lbs., stand on feet for extended periods of time
- High energy and passion for New American Funding mission
- Be open to change and substantial variety in the workplace
- Be reliable, responsible, and dependable, fulfilling obligations and meeting deadlines
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