Front Desk Representative

4 weeks ago

Okemos, Michigan, United States Staybridge Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Staybridge Suites. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front office area.

Key Responsibilities
  • Greet and welcome guests in a friendly and professional manner
  • Process check-in and check-out procedures, including handling cash, making change, and balancing the house bank
  • Accommodate special requests and follow established procedures
  • Perform accurate and moderately complex arithmetic functions using a calculator
  • Post charges to guest rooms and house accounts using the computer
  • Complete the registration process by inputting and retrieving information from the computer system
  • Promote all marketing programs
  • Make an appropriate selection of rooms based on guest needs
  • Code electronic keys and provide welcome folders containing room keys, certificates, coupons, and area attractions
  • Promptly answer the telephone using a clear speaking voice and answer with the hotel's scripted greeting
  • Input messages into the computer, retrieve messages, and communicate the content to the guest
  • Retrieve mail, small packages, and facsimiles for customers as requested and ensure all guest correspondences are kept confidential
  • Close guest accounts at the time of checkout and inquire about guest satisfaction
  • Resolve location changes, additional room amenities, and credit issues
  • Record guest comments or complaints by listening and offering assistance to resolve any problems
Requirements
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities
  • Regular attendance is essential to the successful performance of this position
  • Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Work Environment/Physical Requirements

This position requires continual standing and movement throughout the front office area. Inside with protection from weather but not necessarily changes in temperature. Confined work area with considerable traffic, frequent interruptions, and noise from telephones, voices, and office machines. Periods of standing exceeding 50% of the work shift are required. Physical activities include standing, talking, hearing, seeing, lifting, carrying, pushing, pulling, stooping, kneeling, reaching, handling, and bending. Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.

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