Customer Service Representative

2 months ago


Okemos, Michigan, United States Jars Cannabis Full time
About Jars Cannabis

We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Job Summary

We are seeking a highly motivated and customer-focused Receptionist to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring a seamless experience for all store patrons.

Key Responsibilities
  • Customer Service: Verify customers' legal age requirement, register new customers in the POS system, and scan in returning customers.
  • Product Knowledge: Promote the Jars brand and get customers excited about shopping at our location.
  • Communication: Welcome guests and customers into the store with a positive, upbeat, and friendly demeanor, using proper greetings and salutations at all times.
  • Order Management: Assist with curbside and online orders when needed, answer calls with professional and proper phone etiquette, and provide customers with information regarding products, store hours, and location.
  • Store Operations: Maintain Michigan & CRA compliance, perform opening, mid-day, and closing tasks, and keep all online/paper menus current with daily offerings.
  • Team Collaboration: Communicate with budtenders for order completion updates, support store management in an administrative capacity, and adhere to all applicable laws, regulations, policies, compliance, and protocols.
Requirements
  • Customer Service Experience: Minimum 1 year of customer service experience working within a retail, sales, and/or hospitality environment.
  • Administrative Experience: 1 year of previous administrative and/or Front Desk Receptionist experience.
  • Attention to Detail: Strong attention to detail, organization, multi-tasking, and follow-up skills.
  • Communication Skills: Excellent customer service skills and communication skills.
  • Teamwork: Ability to work cooperatively as a team member.
  • Age Requirement: Must be 21 years of age or older.
  • Education: High school diploma or General Education Diploma (GED) is required.
Work Environment

The Receptionist will work in a fast-paced retail cannabis dispensary environment, requiring some standing and some bending, stooping, and stretching. The ability to operate a computer, POS system, and other office equipment is necessary.

Benefits
  • Employee Assistance Program: Free Employee Assistance Program.
  • Health Insurance: Health, Dental & Vision Insurance (full-time employees only).
  • 401(k) Plan: 401(k) Plan.
  • Paid Sick Leave: Paid Sick Leave.
  • Employee Discount: Employee Discount.
  • Internal Growth Opportunities: Internal Growth Opportunities.


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