Front Desk Associate

1 month ago


Okemos, Michigan, United States Courtyard by Marriott Full time
Job Summary:

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Greet and Welcome Guests: Greet guests promptly and warmly, using a clear and friendly speaking voice to ensure a positive first impression.
  • Check-In and Check-Out: Complete the registration process, verifying guest information and confirming room rates and amenities.
  • Resolve Issues: Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Provide Information: Offer accurate and helpful information about hotel amenities, local attractions, and services.
  • Process Payments: Handle cash, credit card transactions, and other forms of payment with accuracy and efficiency.
Requirements and Qualifications:
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment.
About Us:

Courtyard by Marriott is a leading hospitality management company, committed to providing exceptional service and creating memorable experiences for our guests. We are an equal opportunity employer and welcome applications from diverse candidates.


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