Customer Service Representative I
1 week ago
The Customer Service Representative ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact. Resolution may require system research and/or contacting experts in other areas of the company. Although some encounters may require multiple interactions, the CSR strives for the company goal of "first time resolution" whenever possible.
Responsibilities
Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary;
Develops the ability to listen, comprehend what is being said, and ask appropriate questions that help lead to issue resolution;
Keeps accurate and complete electronic notes of conversations in the appropriate software systems;
Requirements
High school diploma or equivalent;
Minimum two (2) years' experience in a specialized customer service environment;
Ability to work independently;
Detail-Oriented;
Microsoft Office;
Oral Communications;
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
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