Technical Support Expert

3 weeks ago


Englewood, Colorado, United States Engrain Full time

Your Opportunity

We offer a competitive salary range of $52,000 - $58,000 annually, based on experience. This position comes with a comprehensive benefits package, including health, dental, and vision insurance plans, up to 12 weeks of paid parental leave, and 401k matching. Enjoy a dog-friendly office environment, professional fitness center, and flexible workspace.

Key Responsibilities:

  • Ensure seamless software and hardware performance for end-users
  • Address customer inquiries and support issues via phone, email, and remote troubleshooting
  • Act as an expert across multiple departments and products to resolve customer requests promptly
  • Provide technical support and troubleshoot hardware, software, and network issues remotely
  • Route tasks within project management software to ensure efficient execution of projects and client requests
  • Conduct quality assurance checks on delivered work, including proofreading, reviewing functionality, and testing technology
  • Track and monitor technical issues to ensure timely resolution

Requirements

  • Exceptional written and verbal communication skills
  • Ability to manage multiple applications, customers, and requests
  • Independent work style with strong teamwork skills
  • Critical thinking and problem-solving abilities
  • Time management skills
  • Experience with Salesforce, Zendesk, or similar ticket management software is beneficial


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