Technical Support Expert
3 weeks ago
Your Opportunity
We offer a competitive salary range of $52,000 - $58,000 annually, based on experience. This position comes with a comprehensive benefits package, including health, dental, and vision insurance plans, up to 12 weeks of paid parental leave, and 401k matching. Enjoy a dog-friendly office environment, professional fitness center, and flexible workspace.
Key Responsibilities:
- Ensure seamless software and hardware performance for end-users
- Address customer inquiries and support issues via phone, email, and remote troubleshooting
- Act as an expert across multiple departments and products to resolve customer requests promptly
- Provide technical support and troubleshoot hardware, software, and network issues remotely
- Route tasks within project management software to ensure efficient execution of projects and client requests
- Conduct quality assurance checks on delivered work, including proofreading, reviewing functionality, and testing technology
- Track and monitor technical issues to ensure timely resolution
Requirements
- Exceptional written and verbal communication skills
- Ability to manage multiple applications, customers, and requests
- Independent work style with strong teamwork skills
- Critical thinking and problem-solving abilities
- Time management skills
- Experience with Salesforce, Zendesk, or similar ticket management software is beneficial
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