Property Support Expert
1 week ago
About Engrain
">Engrain is a leading provider of mapping solutions for the real estate industry. Our innovative technology empowers property owners and prospective renters to make informed decisions.
">Your Role
">We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences across all Engrain products.
">Key Responsibilities
">- ">
- Ensure seamless software and hardware performance for end-users.">
- Proactively address customer inquiries and issues via various channels.">
- Become an expert in multiple departments and products to deliver tailored solutions.">
- Provide technical assistance and remote troubleshooting to resolve hardware, software, and network issues.">
- Route tasks efficiently within project management software and across departments.">
- Quality assurance: proofread, review functionality and design, and test technology prior to confirming resolution with clients.">
- Monitor and track technical issues to ensure timely resolution.">
Requirements
">To succeed in this role, you must possess:
">- ">
- Exceptional written and verbal communication skills.">
- Ability to manage multiple applications, customers, and requests.">
- Capacity to work independently and as part of a team.">
- Quick learning and adaptability to changing information.">
- Critical thinking and problem-solving skills.">
- Effective time management.">
- Weekend availability.">
- Experience with Salesforce, Zendesk, or similar ticket management software is a plus.">
What We Offer
">We provide a competitive salary range of $52,000 - $58,000, along with:
">- ">
- A variety of health, dental, and vision insurance plans.">
- Up to 12 weeks of paid parental leave.">
- 18 days annually of PTO & 10 holidays per year.">
- A dog-friendly office environment.">
- A 401k match up to 4 percent.">
- Annual reimbursement for learning opportunities through our Grow450 program.">
- On-site amenities including a fitness center, flexible workspace, coffee bar, happy hour taps, and team member lounge.">
EEO Statement
">We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other protected status.
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