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IT Support Specialist

2 months ago

Fall River, Massachusetts, United States Broadview at Purchase College Full time
Job Summary

Broadview at Purchase College is seeking a highly skilled IT Coordinator to join our team. As a key member of our technology team, you will be responsible for providing exceptional support to our employees and residents, ensuring seamless IT operations and enhancing their overall experience.

Key Responsibilities
  • Provide technical assistance and support to employees and residents on a wide range of IT needs, including network, hardware, and software issues.
  • Travel to residents' homes or team members' offices to deliver, integrate, network, and repair consumer electronic devices.
  • Facilitate a seamless experience by providing lifestyle recommendations, technical advice, and service solutions.
  • Support and maintain all Microsoft and Apple desktop systems, as well as provide data security for all stakeholders.
  • Serve as System Administrator for adding, removing, and maintaining users within Active Directory, and perform basic network troubleshooting.
  • Provide corporate telecommunications support, including employee phone/fax and cell, and resident and staff training on IT system operations.
  • Collaborate with vendors to resolve software, hardware, and related issues, and interact with them daily to ensure prompt resolution.
  • Order and maintain inventory of employee computers and printers, and assist with budget planning as needed.
  • Establish and maintain corporate software licensing programs to ensure compliance with manufacturer End User License Agreements.
Requirements
  • Bachelor's degree in information technology, computer science, software engineering, or a related field, or equivalent experience.
  • At least 1 year of network and IT experience, or equivalent experience.
  • Excellent analytical skills, with the ability to troubleshoot, resolve system problems, and make recommendations to management.
  • Ability to work effectively with residents and personnel, and possess flexibility, personal integrity, and the ability to adapt to changing priorities.
Benefits
  • Health insurance
  • Dental insurance
  • Vision Insurance
  • Paid Time Off
  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Reduced price employee meals