Guest Service Ambassador
3 days ago
About the Role:
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Home2 Suites Bloomington. As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.
Key Responsibilities:
- Provide warm and welcoming service to guests, ensuring a smooth check-in and check-out process
- Respond to and resolve guest requests and concerns in a timely and professional manner
- Process guest payments and verify billing information
- Provide guests with information about hotel amenities, services, and local attractions
- Run daily reports and maintain accurate records
- Communicate effectively with colleagues and management to ensure seamless operations
Requirements:
- Professional demeanor and excellent communication skills
- Ability to work in a fast-paced environment and multitask
- Basic math skills and accuracy with handling cash and credit transactions
- Ability to stand for long periods and move around the hotel
- High school diploma or equivalent required
Benefits:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Free or discounted hotel stays and amenities
- Medical, dental, and vision insurance
- 401(k) plan with employer match
Work Schedule:
Full-time and part-time positions available, including evenings, weekends, and holidays.
Equal Opportunity Employer:
Home2 Suites Bloomington is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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