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Customer Service Representative

2 months ago

Whitehouse Station, New Jersey, United States Chubb Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Chubb. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.

Key Responsibilities
  • Provide superior customer service and quality technical content via incoming telephone calls
  • Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Ability to learn the basic concepts of personal lines insurance principles and Chubb products
  • Work collaboratively with team members, and business partners to provide a quality experience for our agents
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
Requirements
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
  • Previous Property and Casualty insurance experience a plus
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
About Us

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

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