Customer Service Representative, PRS

2 weeks ago


Whitehouse Station, New Jersey, United States Chubb Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Chubb. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing accurate and timely information, and resolving customer inquiries in a professional and courteous manner.

Key Responsibilities
  • Provide superior customer service and support to clients via phone, email, and other communication channels
  • Analyze customer information and make informed decisions to resolve customer inquiries and issues
  • Work collaboratively with internal teams to ensure seamless customer service and support
  • Develop and maintain knowledge of Chubb's products and services to provide accurate and up-to-date information to customers
  • Meet or exceed performance metrics and standards for customer service and support
Requirements
  • High school diploma or equivalent required; college degree or currently pursuing a degree in a related field is a plus
  • Previous experience in a customer service or related role is preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  • Proficient in computer skills and software applications, with the ability to learn new systems and technologies quickly
About Us

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.



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