Customer Service Representative

4 weeks ago


Whitehouse Station, New Jersey, United States Chubb Full time
Job Title: Customer Service Representative - Part-Time

About the Role:

We are seeking a Part-Time Customer Service Representative to join our team at Chubb. As a customer service representative, you will be responsible for delivering exceptional service to our clients, providing them with accurate and timely information, and resolving any issues that may arise.

Key Responsibilities:

* Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
* Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
* Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
* Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience

Requirements:

* Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
* Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
* Previous Property and Casualty insurance experience a plus
* Outstanding, effective, and service focused communication skills, both verbal and written
* Proficient in computer skills, multi-application navigation and multi-tasking

About Us:

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

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