IT Service Delivery Manager
3 weeks ago
Job Overview: We are seeking an experienced IT professional to join our team as a Disaster Recovery Analyst. As a critical member of our IT department, you will play a key role in ensuring the continuity of our business operations by developing, implementing, and maintaining a comprehensive Business Resiliency & Recovery Program.
The ideal candidate will have a strong background in disaster recovery planning, risk assessment, and testing, as well as excellent communication and project management skills. You will work closely with our technical teams, vendors, and business stakeholders to implement robust BCDR strategies and ensure seamless incident response.
Key Responsibilities:
- Develop and maintain a comprehensive Business Resiliency & Recovery Program, including disaster recovery planning, risk assessment, and testing.
- Collaborate with technical teams to ensure procedures and configurations are up-to-date and aligned with business needs.
- Communicate changes and updates to resiliency strategies and capability maturity to relevant stakeholders.
- Stay current on technology aspects of IT Resiliency services and DR professional practices and industry trends.
- Assist in disaster recovery efforts, ensuring resource allocation and resolution within SLAs or RTO.
- Coordinate Disaster Recovery testing, including scheduling, execution, monitoring, and review.
- Establish effective communication channels for major incident reporting.
- Provide guidance on implementing proper BCDR strategies and plans.
Requirements:
- Minimum 5 years of experience in disaster recovery and business continuity.
- Demonstrated knowledge in IT service management, including network, data center, system administration, and cloud solutions.
- Thorough understanding of business resilience and recovery procedures, including BCP, BIA, TIA, and DR plans.
- Experience in managing projects and programs, with a focus on IT service delivery.
- Strong analytical and problem-solving skills, with the ability to communicate complex ideas to diverse audiences.
- Ability to work in a fast-paced environment, with a focus on delivering results under pressure.
Education and Certifications:
- Bachelor's degree in Computer Science, engineering, or related field.
- Industry certifications in disaster recovery and business continuity, such as CBCP or DRCB.
- Prior experience in IT service management, including ITIL Foundation Certification.
Estimated Salary: $90,000 - $125,000 per year.
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